Chevrolet Service Advisor - Customer Service Representative
We have a rare opportunity for a Service Professional to join our award-winning service team. We are seeking one qualified advisor with new car dealership experience and outstanding CSI - taking care of our customers is Job #1. Advise and consult customers on vehicle service needs and build confidence in their vehicle and the dealership. Satisfy customer and vehicle-related concerns, meet predetermined service objectives, and perform designated administrative activities. Customer Relations: Maintain highest levels of grooming, hygiene, and professional, uniform appearance. Conduct all business with sincerity, honesty, and genuine concern for customers. Promptly meet and greet service customers in a friendly, courteous, and outgoing manner, near or next to their vehicle whenever possible. Listen to the customer's reasons for bringing their vehicle to the service department. Confirm your understanding by paraphrasing what you have heard, and continue to probe for additional understanding and needs analysis. Service Sales: Sell the proper repairs and/or services responsive to the customer's perceived needs. Present the Service Menu of recommended services to every service customer in conjunction with the customer's recorded service history. Make a genuine effort to offer the maintenance service due on every service customer's vehicle utilizing proper Service Advisor procedure. Administration/Communication: Schedule appointments and communicate/follow up with customers; properly, thoroughly and legibly write repair orders for the categories of work designated by management. Separate and distribute repair order copies according to department policy. Maintain and update all open repair orders daily. Provide additional vehicle problem/complaint information to the technicians as requested. Maintain communications with the technical staff regarding job status changes. Remain continuously updated on the shop's workload to determine the type of work the technicians can quickly accommodate.
Minimum 1 year of New Vehicle Dealership Service Consultant or Management experience. Must have VERIFIABLE stable work experience, outstanding CSI, attention to detail, and excellent communication skills. General Motors background and knowledge of CDK/ADP a big plus. Corporate Hiring requirements: 18 years of age, valid driver's license, clean driving record, able to pass criminal background check and drug screen. NOTE: INTERNAL CANDIDATES MUST HAVE APPROVAL OF CURRENT GENERAL MANAGER TO INTERVIEW
High school diploma; 4-year college degree preferred
122 NE 122nd Ave, Portland, OR 97230
Competitive salary plus bonus pay plan, full benefits (medical and dental just $25/month), two weeks paid time off to use during the first year. Great team environment, excellent management, plenty of work, and career advancement opportunities.